Customer Success Manager Junior – VIP accounts (UK Market) – Aircall

Paris

About Us

Aircall’s mission is to transform the business phone industry !
Aircall is an advanced cloud-based phone system, complete business phone and call center software in one single tool.

Our platform easily integrates with your favorite CRM, support, and SaaS tools, giving users all the context they need to close more deals and deliver superior service.
With no hidden fees and no hardware to manage, Aircall gets deployed and is operational in a matter of minutes.

By redefining the idea of a business phone operator, Aircall has convinced more than 3000 companies worldwide - including Uber, SpotAHome, TraverlBird.

What you will do

We are looking for an amazing Customer Success Manager to join our fast-growing team in Paris!

What you will do:

  • Grow and nurture a portfolio of VIP customers in the UK Market
  • Maximise your portfolio’s expansion while minimizing churn and contraction
  • Gather customer product feedback to help shape and define the product roadmap
  • Develop and automate our processes, practices & tools
  • Bring in new ideas to delight our customers

What we offer:

  • Competitive package with quarterly compensation based on performance
  • Amazing startup atmosphere and team spirit
  • Immersion in the Parisian startup ecosystem and opportunity to work with some of the most promising startups
  • Sunny offices in the center of Paris with ping-pong table, music studio, free food/drinks and regular team partie
  • Starting: ASAPWhat

We are looking for

    • Master’s degree from a top-ranking business school
    • Excellent verbal and written communication skills
    • Passion for consistently providing excellent customer experience
    • Comfortable managing several tasks and issues in a fast-paced environment
    • Fluent in English - French, Spanish or German would be a big plus
    • Previous experience in a similar environment would be appreciated