Customer Success Intern – Azalead

Paris

About Us

Azalead is a pioneer in the fast growing Account Based Marketing (ABM) category. We are an international Enterprise SaaS company with offices in Europe and the USA. We are expanding globally. We offer competitive salaries and lots of opportunity for professional growth.

We’re looking for a Customer Success Intern to work with our B2B clients.  It is a challenging and rewarding role that requires leading our clients to achieve success by teaching a new way to align Sales and Marketing and achieve their revenue objectives. As a CSM Intern you will assist with accounts from setup and launch to ongoing support, renewals and drive growth and expansion.

What you will do

  • Assist with the internal setup team to get customers launched quickly
  • Create and execute the customer roadmap that leads the customer to achieve those objectives
  • Command respect and trust of customers and demand of their action items
  • Business results and objective setting through  Quarterly Reviews
  • Collaborate on media strategies and create media plans for customers
  • Coordinate with our Ad Ops team on internal proprietary account based targeting technology and third party tools to program ad campaigns
  • Provide reports, analysis and recommendations

Requirements

  • Strong bias for immediate action in all situations
  • Near-native oral and written communications skills in English
  • Bachelor's Degree with coursework in technical or business areas, Advanced Degree preferred
  • Coursework or work experience in Digital Marketing
  • Ideally coursework and experience in some or all of the following: programmatic advertising, demand-side ad platforms (AppNexus), analytics visualization solutions (Tableau), and web technologies.
  • You are a problem solver who solves the problem once and makes sure it doesn’t happen again
  • Good project management skills
  • Open minded,  "no-problem" attitude
  • Keen to work in a fast paced and international environment that includes flexible work hours and travel
  • Provide reports, analysis and recommendations
  • Work directly with our customer success and product teams to build scalable processes and product.
  • Ability to travel as needed and work flexible hours to support international customers.

Benefits

This is an opportunity to learn a lot and see your actions make an immediate impact. This job is for someone who loves a challenge and wants to work in a fast paced international company. Competitive compensation package includes a generous salary, bonus, healthcare, lunch vouchers, gym subscription and other benefits.