Service Designer – Dailymotion

Paris

About Us

Dailymotion is the leading video discovery destination & technology that learns about your tastes over time, constantly surfacing the best, most relevant content on the web. Our mission is to provide the best video user experience for consumers on the market, connecting publishers and advertisers to engaged viewers who turn to dailymotion for their daily fix of the most compelling music, entertainment, news and sports content around.

Through partnerships with the world's leading publishers and content creators, including France Télévisions, Le Parisien, CBS, Bein Sports,  CNN, GQ, Universal Music Group, VICEand more, dailymotion commands 4 billion monthly page views across its mobile app, desktop and connected TV experiences. Dailymotion is owned by Vivendi, one of the largest mass-media corporations in the world.

Job Description

After launching our new product in June last year, Dailymotion is now looking to take the product foundation to the next level by leveraging the in-depth knowledge acquired through qualitative and quantitative research. This is an exciting opportunity for a Service Designer to be a key contributor in our effort to turn our vision into reality, working from the beginning to the end in the product development lifecycle: from new disruptive ideas to detailed iterations.

JOB DESCRIPTION

We expect our Service Designers to consider how each project fits into an overall service design objective, aligning our core experience with business targets and technology constraints. They must also consider the fine details of user interaction - components, labels, and flows - to help users achieve their goals. Product designers should be comfortable understanding and communicating complex products and design for a variety of platforms.

KEY RESPONSIBILITIES

For this role: We are seeking someone who is always looking for what comes next –who can (to name a few):
> Effectively run design workshops and brain trusts with varying numbers of participants.
> Look at end to end problems from a business and design standpoint. (Different trends & end to end flows)
> Manage and coordinate the different teams and people within design when required for service design purposes.
> Confidently work with the tribe leads across the Dailymotion business and complete stakeholder interviews.
> Partner with other designers, engineers and data scientists to manage the design process, drive decisions, track design issues and oversee the user experience of new features and products optimization from conception until launch

Qualifications

  • 2+ years in-depth knowledge and experience of service design methods
  • 3+ years of design experience of digital products across multiple platforms.
  • Experience applying user-centered design processes while working with cross-functional teams including engineering, product management, and user research
  • Proficient in a variety of methods to convey ideas
    Creative problem-solver with the ability to work with a blank slate and inspire others
  • Strong influencing, negotiation and communication skills (written, verbal, presentation)
  • Must be organized, analytical, and dynamic
  • Bachelor degree in a design-related discipline a plus