Partner Success Manager – PeopleDoc

Paris

About Us

PeopleDoc, the SaaS digitalization platform, helps companies simplify and streamline administrative processes between HR and employees.

Responsibilities

  • Proactively manage a portfolio of partners once integration or indirect implementation phase is completed
  • Understand and maintain multiple functional specification
  • Suggest integration improvements with partners
  • Supervise the efficient use of PeopleDoc platform with partners
  • Develop and build strong relationships with partner’s stakeholders: steering committees, regular visits, reports, events
  • Understand partners and indirect clients’ needs and priorities to optimize the use of their platform
  • Effectively communicate application features and product information for new releases and facilitate their adoption
  • Be the voice of the partner and provide internal feedback on how PeopleDoc can better serve our partners
  • Collaborate closely with various cross-functional teams (Product Management, R&D, Marketing and Sales) to drive better results
  • Resolve billing and Support inquiries in a timely and productive manner
  • Be the first level of escalation once alerted by the Customer Care Service
  • Follow and update partners’ information into appropriate tools
  • Ensure partners’ satisfaction alongside their journey with PeopleDoc

Profile

  • Well-organized and excellent time management abilities
  • Proven ability to collaborate and build strong relationships with partners
  • Exceptional oral and written communication skills and attention to detail
  • Proven focus on customer service
  • HR knowledge appreciated
  • Master’s Degree
  • Fluent in spoken and written English
  • Passion for digital and new technology