Partners & Customers Community Manager – Sigfox

Paris

About Us

Sigfox deploys its network worldwide through distribution agreements with local partners (Sigfox Operator – SO), in charge of deploying and maintaining the network, and marketing and selling connectivity thanks to customer, channels and ecosystem development. The relationship with each SO is managed by a Country Manager. Development of connectivity is mainly triggered by customers or channels of Sigfox Operators through their ability to implement IoT Solutions

The role of the SO Community Coordinator (or Community Manager) is to engage and to develop the community with Sigfox Operators.

MAIN RESPONSIBILITIES

  • Communication planning of the Operator BU i.e. between Sigfox and Sigfox Operators (SO), amongst Sigfox Operators and between Sigfox Operators and ecosystem & partners e.g. device makers and solution providers
  • Organization of international events with Sigfox Operators and partners such as the Operator Days
    • Retroplanning monitoring
    • Format and agenda
    • Venues and on site organization
  • Animation of the Community
    • Moderate conversations.
    • Organize webinar cycles
    • Work cross-functionally to bring relevant contents to the community
    • Connect the right internal experts with Community as needed
    • Deal with migration from Sharepoint to Salesforce community platform
  • Edition of a monthly newsletter towards Sigfox Operators
    • Coordination of an editorial team
    • Content planning in coordination with Communication Corp and Marketing Corp + regional marcom but also with
    • Upload content from internal Sigfox, Sigfox Operators, partners
  • Monitor the Sigfox Operators’ satisfaction: survey, analysis, action plan, monitoring, process review
  • Able to advise Sigfox Operators in building their communication plan
  • Key contributor to Ambassador program and / or Customer club development

KPI

  • Sigfox Operators general satisfaction index
  • Sigfox Operators satisfaction index for Community Management Activity
  • Number of webinar views
  • Number of Sharepoint / Community unique users

KEY SKILLS

  • Exhaustive experience in Communication: event organization, digital marketing and / or content creation
  • Enough technically literate to take points in conversation and distribute them to relevant internal stakeholders . Capable of bringing relevant topics in the conversations
  • Experience with Salesforce community platform a strong plus
  • Experience with indirect sales model is a plus
  • Strong international and entrepreneurial mindset: culturally sensitive, fluent English, autonomous, hands-on
  • Exceptional communication skills – online marketing and/or journalism experience with strong written and verbal communications skills in English
  • Relationship building skills. Comfortable building rapport with a wide variety of personalities
  • Critical thinking and understanding of when or not to engage in online conversations.
  • Collaborative in nature – multiple stakeholders across the business worldwide
  • Comfortable with defining metrics, managing KPIs, developing insights and reporting on outcomes
  • Listening, responding to, delighting, and earning our community’s trust every day